Return & Exchange Policy

At Orah, we want you to love your purchase. If something isn't quite right, we're here to help.

Cash on Delivery (COD)

Cash on Delivery (COD) is available only for eligible orders.

Orah reserves the right to disable or restrict COD for certain orders based on factors including, but not limited to:

• Order value

• Quantity of items ordered

• Delivery location or serviceability

• Previous order history

• High return-to-origin (RTO) risk orders

In such cases, customers may be required to place the order using prepaid payment methods.

Note: Prepaid orders are prioritized for processing and dispatch.

Exchange Policy

At Orah, we want you to be happy with your purchase. We offer exchanges within 5 days of delivery, subject to the conditions below.

When is an exchange FREE?

If the exchange is required due to an issue from our side, we will arrange the exchange free of charge.

This includes:

• You received a wrong product or wrong size due to an error from our side.
• The product was received damaged or defective.
• The product has a manufacturing defect.

For exchanges due to an issue from our side, customers are required to share clear photos and/or videos showing the exact issue with the product. This helps us verify the issue and process the exchange request promptly.

Once the issue is verified, Orah will bear the applicable exchange logistics costs.

Size & Fit — Please Choose Carefully

We request you to carefully check our size chart before placing your order and select the size that best fits you.

If you ordered the wrong size, or the product does not fit as expected and you would still like to exchange it, we are happy to assist you. However, since the exchange is not due to an error from Orah, a ₹99 exchange logistics fee will apply.

The ₹99 fee covers the additional logistics involved in processing the exchange.

Exchange Eligibility

To be eligible for an exchange:

• The exchange request must be raised within 5 days of delivery.
• The item must be unused, unwashed, and unworn.
• All original tags, labels, and packaging must be intact.
• The product must not have any signs of use, damage, stains, perfume, or alteration.

Products that do not meet these conditions may not be eligible for exchange.

Stock Availability

All exchanges are subject to stock availability.

If the requested size or product is unavailable, we may offer an alternative size/product of equal value or another suitable resolution.

Important Note

Exchanges are provided only as per the conditions mentioned above. We currently do not offer returns for change of mind.

Return Policy

We currently do not offer returns for reasons such as:

• Change of mind

• Personal preference

• Color variation due to screen settings

• Ordering multiple sizes for trial

Only exchanges are available as per this policy.

How to Request an Exchange

1. Email us at support@orahclothing.in within 5 days of delivery.

2. Mention your Order ID, product details, and reason for exchange.

3. Attach photos of the product showing that it is unused, unwashed and in original condition with tags intact.
   
   

4. Our team will review your request and provide further instructions.

5. Hand over the product to our courier partner when pickup is arranged.

6. Once the product is received and passes quality inspection, the exchange will be processed within 3 business days.

Refund Policy

Refunds are available only in the following situations:

• The order is cancelled before dispatch.

• The requested exchange item is unavailable and a refund is approved by our team.

• The product received is damaged, defective, or incorrect and a replacement cannot be provided.

Refunds will be initiated to the original payment method and may take 3–7 business days to reflect after processing.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

• Clear photographs of the product

• Photographs of the packaging

• An unboxing video (recommended)

Failure to report the issue within 48 hours may result in the claim being declined.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products without original tags or packaging

• Products that have been used, washed, altered, or damaged after delivery

• Products with stains, perfume, deodorant marks, makeup marks, or signs of wear

• Exchange requests raised after the exchange window has expired

Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any questions or assistance, please contact us:

Email: support@orahclothing.in

Our team will be happy to assist you.