Refund policy

Return & Exchange Policy

At Orah, we want you to love your purchase. If something isn't quite right, we're here to help.

Cash on Delivery (COD)

Cash on Delivery (COD) is available only for eligible orders.

Orah reserves the right to disable or restrict COD for certain orders based on factors including, but not limited to:

  • Order value

  • Quantity of items ordered

  • Delivery location or serviceability

  • Previous order history

  • High return-to-origin (RTO) risk orders

In such cases, customers may be required to place the order using prepaid payment methods.

Note: Prepaid orders are prioritized for processing and dispatch.

Exchange Policy

We offer exchanges within 5 days of delivery.

To be eligible for an exchange:

  • The item must be unused, unwashed, and unworn.

  • All original tags, labels, and packaging must be intact.

  • The product must not show any signs of use, damage, stains, perfume, or alteration.

Exchanges are accepted for:

  • Size issues

  • Fit concerns

  • Damaged products

  • Incorrect items received

  • Manufacturing defects

Exchange Charges

  • First exchange for an order is FREE.

  • From the second exchange onwards, a logistics fee of ₹99 per order will be charged.

Stock Availability

All exchanges are subject to stock availability.

If the requested size or product is unavailable, we may offer:

  • Store Credit, or

  • A replacement product of equal value, or

  • A refund at our discretion.

Return Policy

We currently do not offer returns for reasons such as:

  • Change of mind

  • Personal preference

  • Color variation due to screen settings

  • Ordering multiple sizes for trial

Only exchanges are available as per this policy.

How to Request an Exchange

  1. Email us at support@orahclothing.in within 5 days of delivery.

  2. Mention your Order ID, product details, and reason for exchange.

  3. Attach photos of the product showing that it is unused, unwashed and in original condition with tags intact.

  4. Our team will review your request and provide further instructions.

  5. Hand over the product to our courier partner when pickup is arranged.

  6. Once the product is received and passes quality inspection, the exchange will be processed within 3 business days.

Refund Policy

Refunds are available only in the following situations:

  • The order is cancelled before dispatch.

  • The requested exchange item is unavailable and a refund is approved by our team.

  • The product received is damaged, defective, or incorrect and a replacement cannot be provided.

Refunds will be initiated to the original payment method and may take 3–7 business days to reflect after processing.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

  • Clear photographs of the product

  • Photographs of the packaging

  • An unboxing video (recommended)

Failure to report the issue within 48 hours may result in the claim being declined.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products without original tags or packaging

  • Products that have been used, washed, altered, or damaged after delivery

  • Products with stains, perfume, deodorant marks, makeup marks, or signs of wear

  • Exchange requests raised after the exchange window has expired

Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any questions or assistance, please contact us:

Email: support@orahclothing.in

Our team will be happy to assist you.